Objective To ensure good quality of return telephone visit to discharged orthopedic patients and to improve the compliance of health guidance and satisfaction in orthopedic patients. Methods The telephone visit for health education should be systematized and standardized and orthopedic patients should be guided in medication, diet, psychology, functional training, and self care. Results The service satisfaction of orthopedic patients on telephone visit has been improved. They learned much knowledge of medicine and nursing and enhanced the ability of self-care. Conclusion In order to improve the quality of return telephone visit service, we must pay close attention to the foundation work, build the harmonious relationship between nurses and patients, improve the good and social image of the hospital, and expand the medical service market. |